CASEY: Readers have a lot to say about Glo Fiber internet and television Local News

In Sunday’s column on the rapid spread of Glo Fiber Internet in the Roanoke and New River valleys, I noted my (favorable) impression of the service since the signing last August. This section also asked for impressions from other Glo subscribers.

Below, you can see the result, along with more facts and tips about the service along the way.

One example: The company has not increased its $ 80 monthly fee for 1 gigabit internet service since the summer I joined. But if you also bought a package of Glo TV channels last year, you may have hit a price hike very well.

Glo Fiber TV packages in Roanoke currently range from $ 45 to $ 185 per month. (Glo Fiber also offers a variety of packages that may include internet, TV, telephone, and cloud digital video recorder – these range from $ 165 to $ 265 per month.)

One subscriber who received an increase is Cheryll The Netherlands of Southeast Roanoke, who signed in November.

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“Before that, I had Cox internet, Cox phone and DirectTV,” Holland wrote in an email. “I paid an astronomical amount for the two combined. With the Glo Fiber, I would save a little less than $ 150 a month.

It is important to note that when Holland made the change, she also dropped her landline at the same time – so the monthly price difference is not a strict comparison between apples.

“The installation was quick and I had no major problems. I do agree that there is a lack of communication on service interruptions, but they are few. It also seems that they are working to improve the issue,” Holland wrote.

The next month, Holland received an e-mail, which she did not expect. It was from Glo, and the theme was, “Glo Fiber TV Price Adjustment Notification.”

“I was told in December that my Glo Fiber TV service would increase by $ 13.93,” Holland wrote. “However, I save a little over $ 130 a month. And the service didn’t bother me.”

Holland also sent me the Glo Fiber email noting the increase. As described in the letter, these would seem to add up to $ 5 to $ 10 a month depending on what level of video package a Glo customer subscribes to.

The swelling is also likely to include some local taxes. In Virginia, sites may charge for cable TV and telephone services but not just for internet connections.

The letter Holland received from Glo states: “The reason for the increase is the number of local broadcasters charging us to carry their programming. This is the same programming … which you could get for free if you could catch their signal by antenna. ”

Douglas Carl lives in North Roanoke County and must be one of Glo’s earliest customers there – the company joined its first county subscriber in April. And he sounds happy.

Near the top of his email, Carl wrote, “I’m sending this email via my new, faster-than-fast bullet internet service. Hopefully your computer screen will survive.”

But Carl noted that Glo does not currently offer television services in Roanoke County. Good point. That’s because Glo Fiber doesn’t have a franchise agreement in the county that allows them to sell TV channels as a cable company.

Two companies – Cox Communications and Comcast, currently have non-exclusive franchise agreements in Roanoke County to sell cable TV, said Gray Craig, a spokesman for Roanoke County.

To sell television services, Glo “would have to enter into a franchise agreement with the county,” Craig said. That would require an affirmative vote from the board of supervisors, he added. Prior to such a vote, the board will schedule a public hearing.

A spokesman for Glo Fiber said the company intends to apply for such a franchise.

“This is a federal and state requirement,” said Chris Kyle, vice president of Glo. “We’d like to do that in the future (probably year-end 2022, or early 2023).”

Bruce Harper of Blacksburg joined in early May.

“I have had my Glo Fiber service for almost 3 weeks now and I am a satisfied customer,” he wrote.

“When the pandemic started, my church went to online services that were recorded. I’m uploading the video to our site, typically a 1+ gigabyte file. Initially it was a multi-hour process, but Comcast recently made some changes that dropped the upload time to 30-45 minutes. I also paid about $ 100 a month for the [Comcast] service.

“Comcast is now a thing of the past and I’m thrilled with the speed increase,” Harper added.

With Glo Fiber, “now I can upload the 1+ gigabyte video file in about a minute. Streaming video doesn’t buffer and I’m not aware of any interruptions. Color me incredibly happy with Glo Fiber.”

He also noted that Glo-powered Eero wireless routers, for which the company does not initially charge, are not free forever.

“While looking at my first bill listing the service I received, I noticed that the Eero equipment ($ 10 / month but free for the first 12 months) is listed.”

Stuart French, director of Glo project, said the company is currently offering one-year “Wall-to-Wall WiFi” coverage for free, using Gero-supplied Eero routers. The fee is $ 10 a month later.

That’s $ 10 for a household, not an Eero modem, the Frenchman added. Glo Fiber will install as many Eero modems as needed for wall-to-wall coverage.

“This is an advertisement for new customers. This advertising can change from month to month,” the Frenchman told me.

About those wireless routers: The two that came with my system are blowing enough signal through our four-room home to connect various wireless devices. But our wirelessly connected devices seem to run at slightly slower speeds than the 1 gigabit service I get on my office computer, which is wired into a modem provided by Glo).

Finally, I heard from Peter Nylander. He lives in the Raleigh Court neighborhood, and reminds us that Glo Fiber may not be suitable for everyone – like baseball villains.

“I really wanted the superior value that Glo Fiber offers,” Nylander wrote. But there was a problem.

“As a baseball fan, a lot of interesting games are broadcast on regional sports networks. My off-market [Major League Baseball] streaming package does not include “marketed” games.

“Washington Nationals and Baltimore Orioles are considered ‘in the market’. These games are only available on local regional sports websites. [the Mid-Atlantic Sports Network and Mid-Atlantic Sports Network2]”Nylander noted.

“Research into the matter has shown that Cox recently signed a multi-year agreement to carry the MASN channels. They are not available for Glo-Fiber customers. Pretty chic on Cox’s side, right?”

Contact subway columnist Dan Casey at 981-3423 or dan.casey@roanoke.com. Follow him on Twitter:@dancaseysblog.

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