Money-saving secret your cable and internet provider don’t want you to know

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When you drive, spot cell coverage is a treasure trove. Music, GPS and calls just won’t go through. Here’s a quick guide to strengthening your service no matter where the road takes you.

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If you’re away on a long trip, spending time in a seasonal home or otherwise away, here’s a smart way to save money: Pause your cable and internet. Yes, you can do this and keep a lot of benefits from your service.

This is why cancellation is not your best choice

When you go on an extended trip, there is no reason to pay for internet service at home. You may think that canceling and reactivating is the way to go. That’s a bad idea.

  • You will often face a cancellation fee.
  • Canceling your service is frustrating and time consuming. You will probably be bombarded with questions about why you are canceling and offers to keep you. And when you’re done with everything, you’ll need to take time to return equipment to your provider.
  • You will often pay an activation fee to reactivate your previous service or register with a new one.
  • Resumption of service also requires time. You will need to set up your plan, payment and equipment.

The good news is many ISPs and cable / satellite providers allow you to pause your service, which is much more convenient.

Below I have gathered information about some of the largest suppliers in the country. If you don’t see yours, check out their website or call them.

Young friends relaxing on the lounge sofa and watching a movie on TV

Young friends relaxing on the lounge sofa and watching a movie on TV

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Comcast Xfinity

that of Xfinity Seasonal Appropriation Plan allows you to turn on your TV, internet, and voice services while you’re away. You keep your equipment, phone number and email address, which you can still access during the hold.

If you upgrade to Seasonal Internet Access, you’ll also be able to control your smartphones at home while you’re away. There is no reconnection, and you will not need a service call when you return.

Xfinity pays $ 8 a month to pause your TV, internet, or voice services. If you want to keep your internet safe, it’s $ 29.95 for Seasonal Internet Access. The amount of time you can activate the Season Comfort Plan varies by region, from three to nine months.

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Charter Spectrum

If you are using Spectrum, use the Seasonal Status option to put TV, internet and voice services on hold for a monthly fee. You can do this for two to nine months.

You keep your phone number, email address, voicemail, Spectrum receiver and other TV, internet or voice equipment. You’ll still be able to access your account to pay your bill online and check email, voicemail, and account status – but you won’t have access to the Internet for the duration of your Seasonal Status. Your services will resume without a visit from a technician when you return home.

You will need to either provide a forwarding address for billing purposes or sign up for Automatic Payment to register for Seasonal Status. You can place your account in Season Status once every 12 months.

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that of Cox Seasonal Program allows you to pause your services and store all your equipment starting at $ 9.99 per month. No re-use or technical visit is required to re-enable you like the other options.

You may pause your services for a minimum of 30 days and a maximum of nine consecutive months. You can schedule up to two holds a year, with a 30-day break between breaks.


AT&Ts Tenado Fair allows you to pause your internet, phone, or U-verse TV service. If you stop all three, you’ll still have access to your email IDs to use the AT&T WiFi network while you’re away. You will keep your number and be able to receive calls and access voicemail.

AT&T pays $ 7 a month for every service you stop. You can use Vacation Hold twice a year for two to nine months.

FILE - In this October 24, 2016 photo file, the AT&T logo is positioned above one of its retail stores in New York City.

FILE – In this October 24, 2016 photo file, the AT&T logo is positioned above one of its retail stores in New York City.
(Copyright 2016 The Associated Press. All rights reserved.)

An important safety warning

If you have a home security camera or other connected monitoring device at home, make sure you can still access them before putting your account off. Some plans have this option while others do not. Check with your ISP to make sure your home is protected while you’re away.

Hitting the road? Here are some smart ways to protect your home from intruders.

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Listen to the podcast here or wherever you receive your podcasts. Just look for my last name, “Command”.

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